View Electric - Billing & Payment Options

As a customer of CoServ Gas, you will be billed monthly for the gas that you use. Your service address will determine the day of the month that you receive your statement and you can expect to receive your statement around the same time each month. Payments are due 16 days after the bill is printed. You may find this date in the upper right corner of your statement. Any payment received after the due date will be considered late.

CoServ accepts MasterCard, Visa, ATM debit card (Pulse, NYCE, Star or ACCEL) or electronic check payments. In addition, customers can pay with cash, check or money order when paying in person.

The bank draft allows for payment of your bill to be automatically drafted from your checking account. Each month we will send you a bill that will show the date and the amount that will be drafted from your account. Your bank statement will reference Denton County Electric Cooperative as the payee.

You can pay your gas bill in person between 8 a.m. and 5 p.m., Monday through Friday. Payments outside of regular office hours may be placed in the night depository located in the parking lot of the CoServ headquarters building at 7701 South Stemmons, in Corinth, TX. Please note, cash should not be deposited in the night depository.

CoServ Gas
P.O. Box 650785
Dallas, TX 75265-0785

*Be sure to include the account number that appears on your bill. Please allow at least 7 - 10 days for CoServ to receive your payment. We encourage you to use the pre-addressed envelope provided with your billing statement.

Telephone payments may be made using your Visa or MasterCard, debit card or personal check, by calling Bill Matrix at 800-807-3891.

By following the link below, you will be able to pay your bill online through Bill Matrix.
Pay Online: Bill Matrix

PLEASE NOTE: All electronic payment transactions (those made by credit card, debit card or electronic check), whether made in person or by phone/online, will be subject to a $3.95 processing fee. Additionally, a $500 limit will be placed on each electronic payment transaction. Bill Matrix, the payment processing company, generates this fee. CoServ does not retain any of this fee, nor does CoServ benefit financially from this charge.

In order to avoid a $3.95 processing charge, CoServ customers may make payments using their own checking software or online bill pay through their bank. Please be aware that if you choose this type of payment you must allow 7 to 10 days for CoServ to receive your payment.

Any payment received after the due date will be considered late. A disconnect notice will be mailed a few days after the due date indicated on your statement if payment has not been received. If you are unable to pay your bill by the due date, please contact Customer Service before the date indicated on the notice to request additional time to pay your bill.

PLEASE NOTE: To reconnect gas service, the balance in full, a security deposit and a reconnection fee will be required. An appointment must be scheduled for service reconnection. If payment confirmation is received prior to 11:30 AM, an appointment can be scheduled for the morning of the next business day. If payment confirmation is received between 11:30 AM and 3:30 PM, an appointment can be scheduled for the afternoon of the next business day. Payment confirmation received after 3:30 PM will result in an appointment being scheduled for the second business day.

If you cannot pay the bill by the date on the disconnection notice, you must contact one of our customer service representatives to arrange for a deferred payment plan. This plan allows you to avoid disconnection by paying off delinquent bills while paying subsequent bills on time.

If you are a senior citizen receiving Social Security payments, you may be eligible for a program that provides a billing date more appropriate to you. Contact a Customer Service representative for further assistance.

Further information regarding deferred payment billing may be found in CoServ Gas' Customer Rights and Responsibilities.

If you believe that a bill is incorrect, call our Customer Service Department at 940-321-7800 or 1-800-274-4014. Our representatives will attempt to address the issue during your call. If the issue cannot be resolved over the phone, you must provide CoServ with a written notice prior to the date the bill becomes due and payable. Please include the reasons why you question the amount charged.

Gas service will not be disconnected while the bill is in dispute or for 60 days after the bill is issued, whichever is less. However, until the dispute is resolved, you may be required to pay an amount based on prior gas usage. The portion of the bill that remains unpaid, if determined to be correct, will become due after CoServ reports the results of our investigation to you.