• New Service
• Understanding Your Bill
• Gas Meters
• Natural Gas Safety
• Digging and Line Marking
• Line Maintenance
• Miscellaneous
• Helpful Contacts

Does anyone have to be present when the gas service technician turns the gas on?
Yes. The process involves performing a quick pressure test on your natural gas piping and lighting all pilots on your appliances. The time required for the process varies, depending on what type and how many gas appliances you have.

When can I expect to receive my bill?
Each month, CoServ Gas reads your meter and mails you a bill. Your due date is 17 days from the day we mail your bill. You are subject to being disconnected 13 days after the due date. For more information about our billing process, visit the Billing & Payment page.

When can I expect to receive my bill?

• Usage: The portion of the service charge based on the volume of gas used during the service period.
• PGF: Stands for “Purchased Gas Factor.” Reflects the cost of gas used during the service period, including pipeline transmission costs for delivering the gas to the CoServ distribution system.
• Customer Charge: This is a fixed monthly charge for service.
• Current Charges: The sum of the gas usage charges, PGF, Customer Charge, City Sales Tax, Franchise Fee and Gross Receipts Tax.
• Account Balance Total amount you pay; same as the Total Amount Due. This includes any unpaid amount from your previous statement plus the total Current Charges.

What are my options for billing plans? Our most popular plan charges you for the actual gas you used during the previous month. For residential customers who have 12 months of payment history with CoServ (at your current service location), no late payments and a zero balance, you also have the following option. (You must pay with automatic bank draft to this plan.)

• Rolling Average Billing: Each month, you pay an amount based on your previous 365 days of gas usage. For example, the bill you receive for usage in March would be calculated by averaging your usage from April (of the previous year) through March. The bill you receive for usage in April would be calculated by averaging your usage from May (of the previous year) through April, and so on.
  
  To change your billing plan, please call Customer Service at 940-321-7800 or 1-800-274-4014.

What are my options for payment methods? Our most popular plan charges you for the actual gas you used during the previous month. For residential customers who have 12 months of payment history with CoServ (at your current service location), no late payments and a zero balance, you also have the following options. (You must pay with automatic bank draft to use either of these plans.)

• Automatic Bank Draft: Call Customer Service at 940-321-7800 or 1-800-274-4014 to set up automatic bank draft. In this program, your account balance is automatically drafted from your bank account each month on or near your due date.
• Online Bill-Pay Through Your Bank: Most banks offer an online bill-pay service, and some offer it for free. Check with your bank to see if you can pay your monthly bills using their online bill-pay program.
• Mail: Send payment to CoServ Gas, P.O. Box 650785, Dallas, Texas, 75265-0785. For your convenience, an envelope and a payment stub are included with your bill.
• In Person: Visit us at our headquarters at 7701 South Stemmons in Corinth, Texas, between 8 a.m. and 5 p.m. You may pay with cash, check or money order when paying in person. If you come outside of regular office hours, place your payment (no cash, please) in the night depository located in the parking lot.
• Phone: Call 1-800-807-3891. You may use electronic check, ATM/debit card with a Pulse, Star, NYCE or Accel logo, or a VISA or MasterCard credit card. A $3.95 processing fee from BillMatrix will apply.
• Online: Visit the online payments page to use electronic check, ATM/debit card with a Pulse, Star, NYCE or Accel logo, or a VISA or MasterCard credit card. BillMatrix charges a $3.95 processing fee for this transaction.

What do I do if I think my meter is inaccurate? What if the meter is causing me to be overcharged?
Upon your request, we will test the accuracy of your gas meter. CoServ will inform you of the time and place of the test so that you or your representative may be present. The meter test will be performed free of charge if no such test has been performed within the last four years for you at the same location.

If a test has already been performed within the last four years, a charge will be billed to you as set out in our rates. If the meter test indicates that the meter is more than nominally defective, the fee will be refunded. More than nominally defective means a deviation of more than 2.0% from accurate registration. An adjustment may be made to your account reflecting a charge or credit, depending on whether the meter under- or over- registered.

For more information regarding your meter, you may review the CoServ Customer Rights and Responsibilities page.

Can a gas meter be moved after CoServ has already installed it?
Yes, CoServ can move the meter upon request, but the move will be subject to the labor charges in effect for your area.

How safe is natural gas?
Natural gas is not poisonous or toxic, but can be dangerous under certain conditions. A leak in a closed area, such as a home or office building, can result in an explosion if an open flame or spark is present. In an open area, a cut in a gas main with escaping gas can ignite causing a "flare," a flame shooting upwards. Also, a person in a closed area with escaping gas will have great difficulty breathing and could suffocate. The difficulties would not be due to poisoning from the gas, but from a lack of oxygen. Natural gas displaces the oxygen in a closed area.

Read more about natural gas safety.

I need to dig in my yard. Who do I need to contact?
Natural gas pipe can be cut or damaged by excavation (digging). You must call 1-800-DIG-TESS to have most underground utilities located for you. This service is provided free of charge to customers - and it's the law!

What are the small flags and paint marks that I see on the side of the road?
Those are the markers that locate the utility lines when an excavator needs to dig in the vicinity. This helps prevent them from damaging gas, telephone, cable and electric lines. It is a violation of state law to remove or move the flags and markings.

I have a sign posted in my backyard marking a gas line. Can I take this sign down?
No. This sign is used for safety purposes and should remain in place. In fact, state law makes tampering with these signs a Class B misdemeanor.

For more information on digging and DIG TESS, visit our Safe Digging page.

Who is responsible for the gas line in my yard?
CoServ maintains the gas piping in your yard up to the point it reaches your gas meter. If your meter is mounted away from your house, the pipe between the meter and your house is your responsibility. If there is natural gas pipe between your meter and your house, it is your responsibility to periodically inspect it for leaks and repair it, if necessary. Natural gas pipe can be cut or damaged by excavation (digging), so you must have it located before digging by calling 1-800-DIG-TESS.

Does utility deregulation affect natural gas?
Not at this time. The legislature has addressed electric deregulation, but not gas.

Who do I contact to conduct an energy audit of my home or business?
If you would like to know how to lower your electric bill, call Jason Cochran at 940-321-7812 to schedule an energy audit of your home or business.

Who do I call to report a gas outage? Call Customer Service at 940-321-7800 or 1-800-274-4014. If you call us outside of normal business hours (8 a.m. to 5 p.m.), follow the phone prompts to report an outage. If you have a safety emergency, you can choose to speak to a live person.

Who do I call if I smell gas near my home or business? Please report it immediately at 940-321-7800 or 1-800-274-4014.

Who do I contact if I have a question about my account?
Call Customer Service from 8 a.m. to 5 p.m. at 940-321-7800 or 1-800-274-4014. You can also view your account information anytime by logging in at www.coserv.com.